1. Introduction

Welcome to জলধারা ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application জলধারা Water Delivery App (the "App") and related services.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information

We collect the following personal information when you register and use our App:

• Contact Information: Name, phone number, delivery address
• Account Information: Username, password (encrypted), account preferences
• Order Information: Order history, delivery preferences, payment information
• Location Data: Delivery address and location for service provision

2.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in app
• Log Data: IP address, access times, app crashes, performance data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze app usage, and improve our services. You can control cookie preferences through your device settings.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Process orders, arrange deliveries, manage your account
• Communication: Send order updates, delivery notifications, customer support
• Improvement: Analyze usage patterns to improve app functionality and user experience
• Security: Protect against fraud, unauthorized access, and security threats
• Legal Compliance: Comply with applicable laws and regulations
• Marketing: Send promotional offers and updates (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our App and providing services, including:

• Delivery personnel for order fulfillment
• Payment processors for transaction processing
• Cloud storage providers for data hosting
• Analytics providers for app improvement

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data transmission and storage encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Protected servers and databases

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained while your account is active
• Order History: Retained for 3 years for business and legal purposes
• Usage Data: Retained for 2 years for analytics and improvement
• Legal Requirements: Retained as required by applicable laws

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Links and Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and updating the "Last updated" date. Your continued use of the App after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Regulatory Compliance

This Privacy Policy is designed to comply with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Google Play Developer Policy
• Local data protection laws in Bangladesh